I spent part of the holidays with my cousin Rob, who manages people, materials and systems at New Zealand’s largest bank. He likes to cut to the chase. So when the conversation turned to my handyman business being so busy Rob had the reason.
“You DON'T act like a tradesman, he said. I don’t mean the skill or craft which most tradies are OK at. I mean the stuff that really anoys people.”
This is how Rob found most tradies.
They can’t manage a calandar – how long will a job take?
They can’t manage a watch – when will they turn up?
They can’t manage a calculator – how much will the job cost?
And they can’t communicate – what’s going on and why?
“Your Handyman work is fine and that’s a given. But it’s these four common “trade-weaknesses” that make you different and keep people coming back.”
I've never really thought about it that way but, maybe Rob has a point.
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