If you like gambling you’ll love shopping at Bunnings. Some staff are brilliant and very knowledgible – others are far worse than useless giving completely wrong advice (“a four stroke mower has four cylanders and a two stroke mower has two cylanders.” Just nonsense!)
The lottery is finding the good guys and dodging the idiots.
So here’s my advice.
1. Do a GOOGLE search including the word Bunnings. (Don’t search within the Bunnings site because its rubbish at searching.)
2. Find what you want online, print it off and take it to the store.
3. Interestingly, not all stores carry all Bunnings products, so it may not be there – but no one really knows! DO NOT believe the first staffy that tells you they don’t have one. Ask more than one person until you exhaust the possibilities or yourself. Mid week or early evenings are best for this. Forget weekend visits.
NOTE: I followed my advice the other day looking for a plaster-sanding-tool, I’d found on the Bunnings site. Team member 1 said “Dunno, try tools”, Team member 2 (in tools) said “No way. It was an online order item.” I’ve never heard of online orders despite searching the Bunnings Website and shopping there every second day for over two years. Team member 3 suggested we wander over to the plastering section and voila! There it was. All up, about 45 minutes and 3 team members to track down a tool advertised by Bunnings on their website!
1.Why can’t the Bunnings website tell me what items are at what stores?
2. Why can’t a page printed from the website be checked at store to see where it is?
3. Why do Bunnings train their staff to be more knowledgable about the products on the shelves?
It's my fault (and all those shoppers like me). We want low prices and a wide range of products. We grizzle about terrible service but keep on spending. There WERE plenty of Hardware stores with great service (but higher prices) and guess what? Most have closed down. Bunnings NEVER have to close down a store; they just keep opening new ones.
PS. If you have a paint or handyman problem click here and I'd be happy to help.
I was working at a clients place in Mosman when a plumber pulled up. Without even looking at the job he had to do, he grabbed two wrenches and a rag and dashed inside.
I looked down at the tools I had spread around me. It looked like an explosion at a Bunnings.
Being a handyman has a tremendous variety of work, which is why I like the trade so much. BUT each type of job has a required range of tools: woodworking tools, painting tools, plastering tools, tiling tools etc. As a result, handymen need many more tools than a regular specialist tradesman.
So when my quote comes to you please bear in mind, a lot of that money goes into overheads ... such as tools.
PS. If you have a painter or handyman with ALL the gear click here and I'd be happy to help.
I’m in Bunnings a lot and I often overhear conversations – OK I snoop. It always amuses me when I hear customers asking the sales assistants ‘how’ to do something as if they were talking to a qualified tradesman.
A lot of people (my wife included) think sales staff should be experts in their field. But it’s been my experience that you don’t get experts by paying minimum retail wage.
Now, don’t get me wrong. Some of the sales staff are very good … at their jobs. The paint mixing guys have a real eye and skill for matching a faded sample chip from someones wall.
But can they scrape, sand, wash, fill, bind, prime and paint an ancient window sill? Probably not because they are SELLING stuff, they are not USING stuff.
PS> Additional thought: Bunnings is basically Coles for hardware. Would you ask a Coles shop assistant how to cook a meal using their grocery items?
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