I was having coffee with my wife in a café that had recently opened near our home. The coffee was very good BUT …
… I felt like I was in the Sienfeld ‘Soup Nazi’ episode. The owner of the café was making great coffee but in a ‘busy, busy, get moving, don’t interrupt me, I’m an expert’ sort of way. I even heard him lecturing some poor guy about how he should place his order next time!
And that reminded me of the way some Handymen and tradesmen operate. Technical skill alone is not enough. It’s only half the job. The other half is client service.
Clients EXPECT technical skill , but they also LIKE service. Little things like turning up on time, fixing mistakes quickly, cleaning up, respect, listening, politeness … In fact many people would rather have a slightly less polished job as long as they are respected and treated politely.
I wonder if the coffee guy knew that we wouldn’t be returning? Probably not. He would be too busy bossing his customers around to notice.
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