GOOGLE REVIEWS PAINTERS
One of the best ways to help select a high quality house painter is with Google reviews. Google reviews for painters are probably the best because they are the hardest to cheat on.
Facebook is another good place to see what previous clients have experienced. There’s also Product Review and Yelp.
To see The Tidy Painter’s reviews click here.
Its important to take Google reviews for painters with a grain of salt but they are very good for getting an overall impression. Here’s my very un-scientific review of review rankings:
All 5 star reviews
Obviously pretty good. But be sure to read the actual comments. Past clients might talk a lot about cleanliness or speed or accuracy. This helps you narrow down the KIND of painter YOU want. We are not all the same.
5 and 4 star reviews
Still very good and an indication that these reviews are real. Cheaters only ever give themselves 5 stars and their competition 1 stars.
5 stars (and 4 and 3 and 2 and 1 star) reviews TOGETHER
This might indicate inconsistency. It might also mean that within the same company one painter is great and another is very average. Which one will you get?
3 star reviews
A very ‘just OK’ review. Most clients are either delighted or disappointed with their painting job. 3 stars says, “They came, they saw, they put paint on the walls.” Nothing good. Nothing bad. Fine if you just don’t care.
2 star reviews
Very unhappy. But not quite furious.
1 star reviews
These poor folks are fuming! There are three kinds of 1 star reviewers: First - clients who were very badly let down. Second – clients who never became clients because no one called them back (or one poor guy who was hung up when he revealed he was gay). Third – people who didn’t have painting done but are just mad at the company. Bad driving, a poster for the painting company they don’t like, a neighbour’s painters who poured old paint on the grass etc.
Not professional. Not trying. A total gamble on your part. Why would you let someone into your home who was totally unknown to you? Unless you Mum recommends this painter I wouldn't go near them.
If a painting company has all 5 star reviews and one 1 star review (from a neighbour who didn’t like the music the painters listened to) I’d let that one slide past.
How many reviews?
Just to the right of the Google star rating is a grey number in brackets. This shows HOW MANY people have given reviews. If only one person has given 5 star review, we can be pretty sure that it’s the guys sister in Perth who gave it, and it may not be 100% unbiased.
So don’t just choose your painter based on price. Meet the painter, look at the website, call a few past clients and dig through his/her online reviews. Soon you’ll have a very good picture of who’s right for YOU and YOUR situation.
You are welcome to use my blog posts - in their entirety or as "quotes".