I’m in Bunnings a lot and I often overhear conversations – OK I snoop. It always amuses me when I hear customers asking the sales assistants ‘how’ to do something as if they were talking to a qualified tradesman.
A lot of people (my wife included) think sales staff should be experts in their field. But it’s been my experience that you don’t get experts by paying minimum retail wage.
Now, don’t get me wrong. Some of the sales staff are very good … at their jobs. The paint mixing guys have a real eye and skill for matching a faded sample chip from someones wall.
But can they scrape, sand, wash, fill, bind, prime and paint an ancient window sill? Probably not because they are SELLING stuff, they are not USING stuff.
PS> Additional thought: Bunnings is basically Coles for hardware. Would you ask a Coles shop assistant how to cook a meal using their grocery items?
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